Treatments
I have allergies/ pre-existing medical conditions can I have a treatment?
If you have any allergies or medical conditions (incl. pregnancy, diabetes, high blood pressure, infectious conditions etc) please contact us directly before booking in as some of our treatments are unsuitable for certain medical conditions. Please note that we cannot guarantee that the products that we use in our treatments are free from nut oils or other common allergens.
What is the cancellation policy for treatments?
We require a minimum of 48 hours notice to change or cancel an appointment without charge. Late cancellations (less than 48 hours notice) and no shows will result in the full appointment fee being charged/ retained.
Can I claim my treatment on my insurance?
We do not deal with insurance companies directly and so you will need to check your individual policy as to what is recovered. If you are covered you will need to pay for your appointment and claim back the cost from your insurance company after your treatment. We are happy to provide full invoices in addition to your receipt upon request.
Back to topAcupuncture
What is Acupuncture?
Traditional acupuncture is one of the complementary practices that makes up the system of Chinese Medicine (CM). A treatment with a well-tested reputation for safety, acupuncture uses hair-fine needles to stimulate specific points on the body to affect change. In CM this process is thought to encourage a healing response, with points chosen according to the practitioner's diagnosis of the blockages or imbalances that might underlie a patient's symptoms.
Does Acupuncture hurt?
The needles we use are very fine, much finer than needles used to take blood or to give injection so discomfort is minimal. When the needles are in place you may feel a warm tingling sensation or dull ache. Most people find the acupuncture a relaxing pleasant experience and many fall asleep during the session.
Should my doctor know?
If you have been prescribed medication, we recommend you tell your doctor that you are planning to have acupuncture. Do not stop taking your medication. You should always tell your acupuncturist about any medication and supplements you are taking as this may affect your response to the acupuncture treatment. BAcC acupuncturists are trained to recognise potentially serious underlying health conditions and may refer you to your GP if they consider it appropriate.
How many sessions will I need?
Frequency and number of sessions depend on your individual condition and the treatment you have booked in for. Many people choose to have regular sessions to maintain good health.
What can it do for me?
Some people turn to acupuncture for help with a specific symptom or condition. Others choose to have treatment to help maintain good health, as a preventive measure, or simply to improve their general sense of wellbeing. Because traditional acupuncture aims to treat the whole person rather than specific symptoms in isolation, it can be effective for a range of conditions. Remember that acupuncturists treat the person, not just the condition which they have, so each patient’s treatment plan will be different. However, you can always ask your practitioner about other patients’ experiences, to give you an idea of what to expect. Many people return to acupuncture again and again because they find it so beneficial and relaxing.
What conditions can acupuncture be used to treat?
According to the World Health Organisation (WHO) acupuncture can be used to treat a wide variety of conditions. Your TCM practitioner will advise you about what aspects of your health he or she thinks may respond well to acupuncture – anecdotal evidence suggests it can be helpful for everything from depression to earache. However, there are some strong indications based on meta-analysis of randomised controlled trials that acupuncture is an effective treatment for nausea and vomiting, chronic back pain, migraine, neck pain, post-operative pain, knee osteoarthritis, fertility and IVF support.
Can everyone be treated with acupuncture?
Acupuncture is a safe treatment for patients of any age, even babies.
Is acupuncture safe?
Extensive surveys have found no significant adverse reactions, and the volume of unproblematic acupuncture treatments carried out in the UK every day confirms that it is an extremely low-risk procedure.
Back to topChinese Medicine
What is Chinese Medicine?
Chinese Medicine (CM) has been practiced in China for over 3,000 years. But this long history doesn't mean CM is either simplistic or backward in comparison to modern biomedicine. Sustained by centuries of empirical clinical evidence, CM has evolved into a complete and highly-nuanced system that offers a coherent alternative to the Western medicine's view of how and why we get ill. CM is still used as primary healthcare in much of South-East Asia; and in state hospitals throughout China, it enjoys an equal and pragmatic relationship with the newer system of Western orthodox medicine.
Chinese Medicine is based on a Daoist understanding of the human body as a system of finely balanced connections, and one closely linked to and influenced by its environment. This holistic principle forms the foundation of a set of complementary practices that together comprise the CM system: herbal medicine, acupuncture (including cupping, gua sha and moxibustion), lifestyle advice and dietary therapy, massage techniques (Tui Na) and movement disciplines (Tai Chi and Qi Gong). Designed not only to cure but also to prevent illness, these practices share a focus on re-establishing or supporting harmony, balance and order in the body.
Although Chinese Medicine operates outside of an established biomedical understanding of why we get ill, it's become increasingly popular in the UK since its introduction into the West in the 1970s. Many people now choose CM as a trusted alternative or compliment to standard medical treatments. Herbal remedies and acupuncture in particular are now commonly used to treat a wide range of medical issues, including pain and musculoskeletal conditions, digestive disorders, skin problems, allergies, stress and infertility. Patients' reports of the positive results they've achieved with CM in tackling chronic conditions as well as minor ailments, plus an increasing number of encouraging scientific studies into its effectiveness, are also winning a growing respect for CM among Western-style doctors.
In contrast to Western-style medicine, the treatments of Chinese Medicine are always tailored to the individual, and in response to the whole person (the mind and spirit as well as the body). Practitioners diagnose on the basis of not only a medical history and physical observations – including looking at someone's skin, taking their pulse, and checking the condition and colour of their tongue – but also on answers to questions about how their patient is feeling. According to individual needs, a single CM practice or combination of practices (e.g. a course of herbal medicine that runs alongside a series of acupuncture sessions) is used in treatments, with symptoms viewed as indications of an underlying condition rather than something to be dealt with in isolation.
Back to topChinese Herbal medicine
What is Chinese herbal medicine?
Chinese herbal medicine is a system of medicine which uses various remedies derived from plants, flowers, trees and roots to harmonise imbalances in the body and treat illness. Often five or more Chinese herbs are made up to make one formula. Formulas are usually made into decocted teas or made into powders or pills to be ingested. When prescribed by a certified herbal medicine practitioner, Chinese herbal medicine is a safe, effective and natural way to treat a wide array of health-related conditions.
Do treatments use ingredients taken from endangered animals or plants?
We have always condemned the illegal trade in endangered animal and plant species, and herbalists in the UK are subject to strict rules that prohibit the use of any material with an unethical source. Our professional body also actively supports organisations such as Animals Asia (which campaigns against animal cruelty and promotes the message of ‘Healing Without Harm’).
Can everyone be treated with Chinese Herbal Medicine?
People of any age or constitution can benefit from treatment with CHM – from babies to the elderly, including those who are suffering significant health issues.
How is CHM given?
The herbal prescriptions of CHM are administered in a number of different ways. Most commonly, prescriptions are taken in the form of a tea (to be made up from raw herbs or concentrated powders) or as a ready-made formula in tablets. External preparations are also used, including creams, ointments and washes for skin conditions, and compresses for traumatised tissue. Chinese herbal teas do tend to be bitter, but most patients get used to them quickly.
Is CHM safe?
Serious adverse effects from being treated with CHM are very rare, and as a discipline it has a very good safety record. However, the fact that CHM treatments are 'natural' does not offer a 100 per cent guarantee there will be no side effects. It is therefore essential that you are treated by a practitioner who:
- is trained to a high standard
- practices in compliance with a professional code of practice
- will monitor each case carefully to check for and mitigate unusual reactions
- uses suppliers that are committed to quality and ethical standards
How long does a course of CHM treatment last?
The length of treatment will vary greatly depending on the condition. Anything between one and six months would be common, though in certain cases treatment may last quite a bit longer. Your practitioner should tell you how long you might need to take the herbs/apply a cream, etc. before they can assess how effective treatment has been.
Lifestyle advice and dietary therapy
In Chinese Medicine, having the right habits in terms of how one lives and, crucially, how one eats, is a central aspect of maintaining good health. Following ideas and principles built up over centuries, a CM practitioner can advise patients how to say healthy – mentally as well as physically – by adopting Chinese principles that offer guidance on eating, exercise, sleeping, drinking alcohol, etc. This 'do it yourself' element of CM (expressed in simple changes such as learning to stop eating before you feel full) is an important and empowering means for patients to promote their own wellbeing in the longer term.
Movement therapies
Tai Chi and Qi Gong are two practices that your Chinese Medicine practitioner may recommend you try to adopt as part of your daily routine. Originally developed as a martial art, Tai Chi is a low-impact (which is why it is often practiced by older people) fitness regime that combines deep breathing and relaxation with a series of graceful, flowing movements. It has been shown to help reduce stress, increase muscle strength in the legs, and improve posture, balance and general mobility. Qi Gong shares elements in common with Tai Chi but is described more as a form of standing meditation than 'exercise'. A series of simple movements are precisely choreographed to create a relaxed practice that both stretches and strengthens the entire body, and helps quieten the mind.
Back to topREIKI
What is Reiki?
The practice of Reiki is an original method of healing, developed by Mikao Usui in Japan early in the 20th century. Reiki is a natural healing energy that works on every level, not just the physical, and is understood to promote the body’s regenerative self- healing ability.
There are many different styles of Reiki with many different viewpoints. Here is the working definition of Reiki developed by the Reiki Council through consensus at the time of publication.
“Reiki” (ray-key) is Japanese for ‘universal life energy’, a term used to describe a system of natural healing. This healing tradition was founded by Dr Mikao Usui in the early 20th century and evolved as a result of his research, experience and dedication.
We live in a world of energy that nourishes and maintains all living things. When this energy flows uninterrupted there is balance and harmony within and around us and we experience a sense of well being. There are many variations of Reiki, but in essence Reiki works at bringing us into balance and is believed therefore to reinforce the body’s natural ability to heal itself at all levels, whether physical, mental, emotional or spiritual. It is a tradition that is open to any belief system.
Reiki is a healing process that anyone can benefit from in the normal course of their life. Research using animals and even bacteria suggests it has the ability to reverse stress-induced conditions. It should not, however, be regarded as a cure for conditions. As a natural form of healing Reiki can support and enhance other forms of treatment.
The method of receiving a Reiki treatment from a practitioner is simple. The recipient remains clothed and lies on a couch or sits on a chair and relaxes. The practitioner gently places their hands non-intrusively, on or near the body. There is no massage or manipulation and the whole person is treated rather than specific symptoms. It is also possible to receive Reiki at a distance.
Reiki practitioners are not trained in diagnosis and will not offer any diagnosis or prognosis. If people are concerned about their symptoms they should see a doctor. Clients may or may not feel sensations during a Reiki treatment. Benefits reported by clients/patients include deep relaxation promoting a calm, peaceful sense of well being on all levels.
Reiki is taught by Reiki Master/Teachers, who have trained in the tradition passed on in person from Master to student. Students go through a process of initiation/attunement to the Reiki energy. They are then able to treat themselves and others, not only from a healing perspective, but also as an aid to personal development and spiritual growth.
Back to topOnline Shop
When will my order be dispatched?
Orders are despatch Monday to Friday excluding Bank Holidays. Orders are generally dispatched within 1-2 working days although this may take longer during the festive and sale periods and under some circumstances. Please note you may receive more than one delivery per order as some items may be despatched separately. Multiple orders may be consolidated into one delivery. Please advise if you would prefer that they weren't.
What are delivery times and is tracking provided?
All items are despatched with a tracking number which can be found by clicking 'View Your Order' in the shipping confirmation email. Please check your junk/spam folder if you can’t find this email. Please note that we are currently unable to deliver to outside of mainland UK.
UK Standard Tracked - Allow 1- 4 days. Tracked with email updates. No signature required. Safe place available - please leave a comment at cart if you would like it left in a safe space. Can take up to 7 days.
UK Next Day & Saturday Deliveries - Tracking is provided and a signature is required.
We recommend contacting us if you haven't received your package by the estimated delivery date to allow us to assist you with tracking.
If you are unavailable to sign for your parcel, you should receive a delivery card with contact information for delivery. It will detail the amount of time you have to arrange redelivery or collection before the parcel is returned to us. Items may need to be collected from your local postal depot. Your tracking number can be located on your order.
If the parcel is not collected and is returned to us you will be required to pay for the redelivery. Should the order be cancelled the refund will be processed minus the original cost of shipping incurred. Free delivery is only available on claimed packages.
We recommend contacting us if you haven't received your package by the estimated delivery date below to allow us to assist you with tracking.
We regret we do not take responsibility for any direct or indirect loss or damage incurred by the customer due to delayed or lack of delivery of goods regardless of the method of delivery.
I think my parcel is lost, what do I need to do now?
The delivery service we use considers a parcel lost after it has been in the postal system for a period of: 14 days.
UK - 7 working days
Europe - 14 working days
International - 21 days
Often parcels don't take this amount of time, however please note a package is not consider lost until this time has passed.
Should you have any queries relating to your delivery or order please contact us via email - shop@laurajoneswellbeing.com. Please note we aim to reply to emails within 24-48 hours.
What happens if there is something wrong with the parcel when I receive it?
We regret that despatch errors such as missing, faulty or damaged items, may occur from time to time. These must be reported within 7 days to be accepted for return.
After this we are unable to accept returns. Replacements will be delivered to you and the damaged or incorrect will be required to be returned.
Do you ship Internationally?
We are currently unable to ship outside of mainland UK
Can all items be returned and refunded?
We regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.
All applications for returns and refunds must be accompanied with a proof of purchase. We are happy to offer replacements on goods damaged in transit or sent in error. Please contact shop@laurajoneswellbeing.com
Please contact us if you have ordered an item in error and we will endeavour to swap the unopened, unused item for the one you require. This is at our discretion.
Additional non-returnable items:
Gift cards
Some health and personal care items.
Opened cosmetics.
All beauty and wellbeing sale items are final and cannot be refunded.
There are certain situations where refunds may not be granted. For example:
Book with obvious signs of use.
Any item not in its original condition, is damaged outer or inner.
Any item that is returned more than 30 days after delivery.
If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We are legally obliged to ensure your money is refunded within 30 working days from receipt of the item. If you haven’t received a refund yet, please email us please contact us at shop@laurajoneswellbeing.com.
How do I return an item?
Goods must be returned to us in saleable condition within 30 days. Please contact us to obtain a returns number.
Goods remain the property of the purchaser until they arrive to us in saleable condition. We are unable to replace or refund items damaged in transit to us.
All returns are at the expense of the purchaser. However, if goods are damaged in transit or you receive a product in error, we will refund shipping costs. We suggest using a recorded service to ensure safe return of the items. Please retain a proof of postage.
Under the Consumer Rights Act (2015) we are not obliged to accept returns after 30 days simply if you have changed your mind or no longer want the goods.
Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please log your request via email at shop@laurajoneswellbeing.com.
I have received an item as a gift, can I exchange it?
If the item was marked as a gift when purchased and shipped directly to you and you would like to swap it we will need confirmation of the original purchaser. If this can be traced you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, they will receive the credit.
What countries do you ship to?
We often review the list of countries we ship to include as many as possible. Currently we are only shipping to the below countries:
MAINLAND UK: United Kingdom
Am I able to pay in any currency?
You can choose to display your currency as a guide, however, please note the purchasing currency is British pounds.
I entered an incorrect address or contact details - how do I update it?
You are able to correct errors on your order up to the point on which you click on "submit" during the ordering process. Please ensure your address is completed correctly and a valid phone number is available on the order in case we need to contact you.
If you should notice incorrect details once you place an order please contact us asap so we can update this before despatch at shop@laurajoneswellbeing.com
We regret we cannot take responsibility for a lost or undelivered item if the address is incorrect. A new delivery cannot be despatched until the original order is delivered back to us. If your order is returned to us the cost of redelivery may be charged before it is despatched again to the corrected address.
I ordered an incorrect item - how can I change it?
Please email us asap with details of the incorrect item and the swap at shop@laurajoneswellbeing.com to amend the order. We regret that if the order has been despatched you will need to return it if you require a different product.
I didn’t receive an order confirmation - has my order been placed?
You should automatically receive an order confirmation email. If you haven’t received it please email us at shop@laurajoneswellbeing.com and we will check the details for you.
Can I cancel my order?
We aim to despatch items within 24-48 hours. If the item has been despatched you will need to return the goods to us at your own cost.
You have the right to cancel your order within 14 days under the Distance Selling Regulations. Please contact shop@laurajoneswellbeing.com for a returns number. Items returned without this number can be delayed in processing.
Please note shipping costs on cancelled orders are non-refundable. If you receive a refund, the cost of shipping the item to you will be deducted from your refund. If a refund is issued an admin fee may apply due to the charges we have to pay the banks for processing refunds.
We refund money on receipt of the goods in saleable condition. This means:
The item has not been used.
The item has not been opened.
The items' packaging and labels are intact and in saleable condition
We are obliged to ensure your money is refunded within 30 working days of receipt of the returned goods in saleable condition. Should the items not be in saleable condition they will be returned to you.
What happens if an item is out of stock after I place my order?
Unfortunately, from time to time stock may not be available. You will be contacted if the item you order is temporarily out of stock with the options available.
Online Courses
All courses are available online, and there are no additional costs involved in completing the course unless modules are not passed on two attempts. In this case a fee may be charged to repeat the module or retake the whole course. Each module must be passed before the next module can be taken.
Courses must be paid for in full before the course can be started. All online courses, material, tasks and certificates are accessed through the Mpowrd training platform via www.laurajonesacupuncture.com (Mpowrd.com is the trading name of Ailura Education Ltd).
Courses must be activated within 12 months of registration on our website. Each course is valid for 60 days from the date of course activation. Courses must be completed 100% (all pages saved), and a minimum score of 60% per Module is required in order to successfully complete the course and obtain a certificate. If a Module is failed, there is one free resit per module. Failure of a module after two attempts will result in a module retake fee being charged. Upon successful course completion, Mpowrd.com will issue a certificate in PDF format to be used as proof of completion for employment and school.
Accreditation
We are currently going through the accreditation process with our courses and will notify students once accreditation has been achieved and details of our accrediting body will be published here and on our training platform.
Materials
Students may elect to purchase supplemental materials and resources to enhance their studies and experience. These include, and are not limited to:
Hard Copy Certificates issued directly by MPowrd.com (Ailura Education Ltd).
PDF and/or Hard Copy of Letters and Result Transcript related to the course taken
Toolkits
Course extensions
Subscriptions to course material
These additional products are not obligatory, and are not a mandatory requirement for completing a course.
Due to their instantaneous nature, the following purchases are non-refundable: Proof of Completion Letter, Proof of Enrollment Letter, Results Transcript.
Extensions are applied automatically to students account immediately on completion of the registration page. MPowrd certificate, Letter of Completion (and, if applicable, Results Transcript) are issued on successful completion of the course, and after they have been requested by the student.
Student Responsibility
By purchasing MPowrd (Ailura Education Ltd) products and agreeing to MPowrd (Ailura Education Ltd) terms of services, students agree to conduct themselves in accordance with all MPowrd (Ailura Education Ltd) terms, codes of conduct, and ethical practices. These include, and are not limited to, abiding by laws relating to privacy, intellectual property, security, and fraud, as well as respecting codes of conduct prohibiting harassment and discrimination. If a student is found to be in violation of any of these terms, codes, or laws, MPowrd has the right to immediately terminate their account and suspend access to courses, subscription, products, and services. Depending on the nature of the violation, MPowrd (Ailura Education Ltd) and Laura Jones Wellbeing may pursue legal action where criminal offenses or grave misconduct has occurred.
By becoming customers and students of MPowrd, individuals agree:
To uphold the laws of the jurisdiction where MPowrd operates (UK law), and where MPowrd services are used (the student’s regional laws)
Not to discriminate, harass, intimidate, or abuse any students or staff members.
Not to engage in discriminatory behavior related to a person’s age, sex, gender, race, orientation, religion, size, ethnicity, or cultural practices. This learning community is global and diverse. We promote inclusion of all individuals, and we strive to make our learning platform a safe and comfortable place for all to learn, share, and grow.
Not to post or share any content that is obscene, defamatory, profane, pornographic, offensive, or inflammatory on any MPowrd or Laura Jones Wellbeing property, including social media pages and emails.
Not to post copyrighted content that is not owned by the student, and that the student does not have permission to post, on any MPowrd or Laura Jones Wellbeing property (including social media pages and emails)
Not to create multiple accounts for the purpose of contest entries, to inflate voting, or with the intent to spam.
Not to advertise products, services, or pages on any MPowrd or Laura Jones wellbeing property, or solicit Mpowrd students with intent to sell services or products, unless consent is requested and approval granted by Mpowrd or Laura Jones Wellbeing.
To provide complete and accurate account and payment information when purchasing any Mpowrd products or services, including courses, subscriptions, supplementary materials, etc. By submitting payment details, the student confirms they have permission to use those details for this purpose. If Mpowrd does not receive payment authorization, or if authorization is cancelled by the payment provider, we have the right to immediately terminate or suspend access to courses, subscriptions, or products. In suspicious circumstances, we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.